Notice : The quantity of all can products changed to 12 bottles per order. 16 bottle packages are no longer available.

Policies

Payment Policy

(Updated on 8/8/2017)

Accepted Methods of Payment

Credit Cards (Visa, Master Card, American Express, Discover)

Credit Card Charges:
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

PayPal

We DO NOT accept and Check or Money Order for a form of payment.

Shipping Policy

Currently, our items are sold and shipped to the U.S. Continental only.

All orders are shipped within 48 hours. Please refer our business hours
All orders placed after 2:00 pm(PST) will be processed on the following business day.
Offices are closed on all National Major Holidays

– Shipping

We do NOT ship to P.O. addresses. Please provide your shipping address other than P.O. boxes when you place an order.

– Carriers
We use the following carriers to deliver our orders:

USPS
UPS
(Currently, we do not offer the choice of carriers.)

– Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

 

– Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment..

Returns, Refunds and Exchanges Policy

How To Return An Item
Your item must be in its original unused condition to be returned unless there is a manufacturer defect. You must return the item within 14 days of your purchase. If the items are stored in improper storing conditions such as under high temperature, we might not accept the return, refund, or exchange because we cannot re-stock the item and they do not contain the original value anymore.

1. Please email return@ichaiyo.com to request a refund and we will assign you a tracking #.
(Link to return department online form page (open in new window))
2. Mail your returned item to:

 

iChaiyo.com
Returns Department Tracking #
149 Via Trevizio, Corona, CA 92879

 

3. Include in your package a signed letter stating the reason for your return and the original receipt.

4.If you need to cancel your order after the payment is processed, we subtract (1) the PayPal payment processing fee from your requested refund amount and (2) refund process fee of $1.00. After then we refund the remaining amount for you. We only refund via the original payment method. Paypal will process your refund. It might take up to 60 days from the day we process your request.For the details of Paypal payment free, please refer Paypal website. If transaction was made through Stripe, the fee will be followed by Stripe’s transaction fee.

Return Exceptions

Merchandise that has been opened, used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

If your item is in like new condition, you may exchange the item for a different item. You may not be subject to a restocking fee in this case, but you still will have to pay return shipping.

External Links

External links are provided only as a convenience and for informational purpose. iChaiyo LLC does not constitute an endorsement of any products, services or opinions of 3rd parties. We not responsible for the content, legality or accuracy of these website linked externally from iChaiyo.com. If you have any questions regarding the information posted on these links, contact these sites directly.

 

Privacy Policy

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What Information Do We Collect?

We only collect information that we need that is related to your order. This includes your:
Billing Address
Shipping Address
Email Address
Phone Number

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

What Information Do We NOT collect?

Credit Card Information
Your credit card information is collected and managed by PayPal. We DO NOT collect or save your credit card information at iChaiyo.com

How Is My Information Used?

Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE. If you choose to subscribe our updates and newsletters, we will use this information to email you.

Security and Storage

Only your order data billing, shipping, and order contents data are stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted to a web server. We do not store your Credit Card data. All credit card trasactions are processed by Stipe.

Cookies and Browser Information

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.

Analytics
Who we share your data with
How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

 

Our office is closed now. Any order will be processed on next business day.

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